Terms and Condition

Payment Terms

The following terms and conditions are applicable for the Luo Convention 2024 registration.

• Registration to the Luo Convention does not include such things as travel and accommodation. Delegates are responsible for arranging their own travel and accommodation (see the Accommodation page of the event for suggestions).
• Registration fees may be paid by credit card (VISA, MasterCard or American Express), or by cheque (payable to “LUO Foundation.”) except for payments from Uganda that may have Mobile money and direct bank deposit options
• Registering for this convention secures a space for you at the event, subject to overbooking. Unless an additional participation fee is specifically noted in the registration system, any meals provided at the event are included in the Convention registration fee.
• Online registration more than 8 weeks prior to the Convention is strongly encouraged. While every effort is made to anticipate onsite registrations, there is no guarantee of space availability, nor the availability of distributed Convention materials for onsite registrants. In this case, participation/materials are allocated on a first-come, first-served basis.
• Registration will not be confirmed until payment is received in full. Any bank charges incurred (including any credit card charge-backs for challenged registrations) must be paid by the sender and not the Convention Secretariat.

To be eligible payment must be received no later than January 31, 2024 11:59 pm (midnight) EDT.

Online registration closes by January 31, 2024, 11:59 pm (midnight) EDT.

Acknowledgements

The Convention Secretariat will send via e-mail a confirmation for the Convention registration and acknowledgement of payment once full payment has been received and processed.

Online registrations with credit card payments are processed and confirmed immediately by e-mail.

Cancellations

• Registration cancellations are permitted subject to conditions;
• Registration cancelation only accepted in writing by emailing the Convention Secretariat at convention@luofoundation.org
• Registration cancelation will not be processed after December 31, 2023. Registrants will however be able to carry registration fee to one subsequent convention that is immediately preceding. To be eligible, this must be submitted in writing to Luo Convention no later than December 31, 2023, 11:59 pm (midnight) EDT by email to convention@luofoundation.org
• You can transfer registration rights to another person to attend on your behalf as long as it is this request for transfer/registration is presented in writing before December 31, 2023 11:59 pm (midnight) EDT.
• No substitutions, extensions of registration eligibility shall be accorded when no notification is received in writing or for no-shows on-site.

Refund Policy

Payments made via credit card will be refunded to the original card. Payments by any other method will be reimbursed by cheque to the participant unless the payment was identified and setup as a Third-Party payment.

All wire transfer payments will be refunded through a wire transfer. Participants should be advised to first confirm with their financial institution that a foreign wire will be accepted in the case of international participants.

In cases where payment is made through a corporate account, or by the federal government, the refund will be issued to the appropriate provincial, state or federal government. Participation refund policies vary depending on your time of cancelation.

Processing times and refunds retained:

Since the Convention incurs certain recuring expenses prior, the Convention Secretariat will impose the following cancellation policy:

Refunds typically take between 6 to 8 weeks to process. The following fees are non-refundable and/or non-transferable:

• Refund is 50% of registration fee
• No Refund will be processed after January 31, 2024.
• Credit card convenience fee are based on credit card merchant’s policy *

To contact us for more information or for cancellations, please send an email to convention@luofoundation.org.